Microsoft 365 Copilot training

Copilot training that pays off, because your people actually use it

I enable your teams to use Microsoft 365 Copilot safely and with sound judgement, role by role and in the language of everyday work. That is how bought licences turn into real usage. And you put in place one building block of the AI literacy that the EU AI Act has expected from deployers since February 2025.

Why train now

Without enablement there is no usage, and since 2025 training is a requirement too

Licences alone change nothing. People who cannot handle Copilot simply leave it alone. At the same time, the EU AI Act requires your staff to have a sufficient level of AI literacy. Both point in the same direction: enable the people, do not just hand out the tool. The Copilot readiness check shows you where you stand today.

Licences lie idle

Adoption studies point clearly in one direction: without training, often only 20 to 30 per cent of licence holders are active in a given week. The rest try it briefly and give up. Enabling people is the lever that turns cost into benefit.

From trying out to real skill

If you do not know what Copilot is good for and what it is not, you either trust the results blindly or not at all. Both are wrong. I teach the judgement that goes with the tool, so your people use Copilot where it really saves time.

EU AI Act, Article 4

Regulation (EU) 2024/1689 has required AI literacy since 2 February 2025: providers and deployers of AI systems must take measures to ensure, to their best extent, that their staff have a sufficient level of competence, graded by prior knowledge, role and context of use. This applies to all risk classes, so it covers ordinary Copilot use as well.

Relevant outside the EU too

The obligation works extraterritorially and covers non-EU organisations when the output of their AI systems is used in the EU. Many Swiss firms with EU business are affected as a result, and they are not alone. Supervision by the national market surveillance authorities begins on 2 August 2026. Now is the right time to prepare.

What I train

Enablement in the formats that fit your roles

This is my core. I train the people themselves, not generically, but along the concrete tasks your teams handle. From administrative staff to the executive board, every role gets what it needs for its daily work.

Role-based training

HR, finance, sales, legal, every function works differently with Copilot. I build the training around the real use cases of your roles, so what people learn lands in their work the very next day.

E-learning and learning paths

For reach and repetition: structured learning paths and e-learning modules that scale to many employees and pick up newcomers. That way the knowledge stays in the organisation, well after the classroom session.

Champions and C-level

I enable internal champions who carry the knowledge onward, and I coach the executive team directly. When leaders use Copilot confidently themselves and set the example, the rest of the organisation finds it far easier to follow.

Prompting and safe use

Good results start with the question. I show in practical terms how your people prompt precisely, and where care is needed: confidential data, hallucinations, checking sources. Safe and considered use belongs in every training session.

Why worksmart365

Independent, proven in banking and measurable

I sell no licences and no software. I enable your people. That makes me neutral in my advice and single-minded about one goal: that Copilot is actually used in your organisation and that you can prove it.

Vendor-independent

I have nothing to sell except my training work. No licence margins, no hidden interests of my own. My recommendations follow one thing only: what moves your people forward.

Proven inside a bank

Four years of training experience in a Swiss private bank, an environment with the highest standards of confidentiality and care. What works there carries into your organisation too. You will find anonymised references under case studies.

Measurable, not gut feeling

Enablement has to be visible. I work with goals you can trace, from active usage through to documented learning progress, so you can evidence the effect of the training, internally and towards audits.

Personal continuity

You work with me, not with changing, inexperienced teams. One experienced contact who knows your organisation over time and develops the training further with you.

Frequently asked questions

Training, evidence and the EU AI Act

The questions that come up most often before a Copilot training, answered honestly.

Do we really need to train our people on Copilot?

Yes, for two reasons. First, the practical one: without enablement, usage stays low, often only 20 to 30 per cent of licence holders are active in a given week. Training is the lever that turns bought licences into real benefit. The Copilot readiness check tells you where you stand today. Second, the regulatory one: since February 2025 the EU AI Act has required a sufficient level of AI literacy among staff.

What exactly does the EU AI Act require?

Article 4 of Regulation (EU) 2024/1689 requires AI literacy: providers and deployers of AI systems must take measures to ensure, to their best extent, that their staff have a sufficient level of competence, graded by prior knowledge, experience, education and context of use. This applies to all risk classes, so it covers ordinary use of Copilot as well. The obligation has been in force since 2 February 2025. Supervision by the national market surveillance authorities begins on 2 August 2026.

Does this apply to Switzerland too?

As of 2026 Switzerland has no AI law of its own. The EU AI Act can still take effect through the EU connection: it also covers non-EU organisations when the output of their AI systems is used in the EU or when they place AI systems on the EU market. Many Swiss firms with EU business are affected as a result. Whether and exactly how the obligation applies to you is a question for your legal or compliance function. My training helps you meet the competence requirement.

In which formats and languages do you train?

Role-based on-site and online training, e-learning and learning paths, champion enablement, C-level coaching, plus focus topics such as prompting and safe use. We tune the mix to your organisation. Languages and dates we discuss in the free intro call.

Do we get evidence of the training?

Yes. The enablement can be documented, for example through attendance records and learning progress records. That helps you evidence the AI literacy obligation, internally and towards audits. I do not promise conformity, but a traceable basis your compliance function can work with.

Are you a legal adviser?

No, I am not a lawyer. My training helps you meet the AI literacy requirement of the EU AI Act, and it can be documented. The legal assessment of whether and how the rules apply to you stays with you and with your legal or compliance function. I expressly do not claim that a training course makes you legally safe or guaranteed compliant.

Ready to get your people fit for Copilot?

In a free intro call we work out where your teams stand and which training formats deliver the most. No sales pitch, no obligation.

Book a call now